Roberta Zanardi
Responsabile Customer Care Italia @KaVo Dental
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WORK HISTORY
Responsabile Customer Care Italia @KaVo Dental
Genova, IT
EDUCATION
ISCOT LIGURIA
Attestato, Commercio elettronico/E-commerce
DBS - Danaher Corporation
Certificate, Crucial Conversation
Paris Langue, Paris - France
Certificato, Lingua francese
Centre of English Studies Dublin, Ireland
English certificate , Lingua e letteratura inglese
Liceo scientifico Leonardo da Vinci Genova
Maturità Scientifica
Università degli Studi Guglielmo Marconi
Bachelor's degree, Jurisprudence - Legal Service
GOETHE-ZENTRUM GENUA
Goethe-Zertifikat, Lingua tedesca
Provincia di Genova
Attestato di profitto, Impresa Donna - creazione d'impresa - n. C06/122
Università degli Studi Guglielmo Marconi
Business First Level Master Degree, Global Marketing and International Relations
ABOUT ROBERTA ZANARDI
During my career in multinational companies, I built solid expertise in customer care and trade marketing, bridging strategy and operations, traditional and digital. Today, I focus on AI integration and social media innovation to enhance customer experience and brand engagement.What I bring to the business:Customer care excellence: implement AI-driven workflows, reducing response times and improving satisfaction scoresPartnership building: develop trusted relationships with dealers, customers, and sales teams, driving collaboration and growthDigital & social media strategies: launch campaigns that boost engagement and brand visibility.What you can expect from me:Organized problem solver: able to manage complex projects and deliver measurable results.Analytical & creative mindset: balancing data-driven insights with innovative solutions across sales and marketing.AI-driven innovation: integrating digital tools into customer care and marketing processes for continuous improvement.Beyond business:Co-founder of a nonprofit dedicated to rescuing and rehoming stray dogs. This role sharpened my skills in campaign creation, social media advertising, volunteer engagement, event organization, and fundraising, while reinforcing empathy and stakeholder evaluation.
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