Roberta Ferrara
HR Business Partner Postepay @Poste Italiane
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WORK HISTORY
HR Business Partner Postepay @Poste Italiane
Mail activities: Cross-functional support to HR Management in the entire HR management process, from the strategic phase to the operational dimension; Organizational needs planning in accordance with Management; Management of the recruiting process and induction of talent into the workforce; Skills mapping, performance evaluation and planning of training and development plans; Management of incentive and corporate welfare plans in agreement with Management; Management of recruiting, training and external consulting budgets; Application of tools for organizational climate surveys and support to managers in the activities of: team coordination, goal setting and resolution of critical/conflictual situations.
EDUCATION
Sapienza Università di Roma
Bachelor's degree
Sapienza Università di Roma
Master's degree
24ORE Business School
Master
Scuola di Coaching Umanistico - Luca Stanchieri
Master in Coaching Umanistico
SKILLS
ABOUT ROBERTA FERRARA
I\'ve always believed in the value of people within a company. I wrote my MA\'s thesis on the Lean Six Sigma methodology, focusing on the importance of defining the relationship between people and processes in order to achieve continuous improvement and enhance overall company performance. Moreover, in my BA thesis, I conducted a study on Corporate Social Responsibility, Cause-Related Marketing, and the value of internal cohesion among the people involved in these initiatives. This belief was also the main reason why, in 2019, I decided to pursue a Master\'s degree in Human Resources at 24ORE Business School. Since 2020, I have been working as an HR Business Partner. To support my academic journey, I also completed short internships in Finance, Administration, and Management Control. After earning my Master’s degree, I joined SDA Express Courier in the Purchasing Department, where I was briefly responsible for managing calls for tenders. Later, I moved to the Territorial Administrative Management unit, within the Risk Assessment and Reimbursement Office. There, I handled data analysis related to insurance risk management, supported various territorial departments with insurance data administration, and managed conciliation requests. In 2018, I joined Poste Italiane to manage the administrative side of debt collection processes. Through these work experiences and my academic background, I have developed strong relational and organizational skills, as well as enhanced analytical abilities. Overall, I’ve come to understand that continuous improvement is achieved through small, consistent steps forward.
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