Roberta Frasca

Groups and Catering Manager @Marriott Hotels

Roma, IT

Group and Event Organization from Sales to Operations- Sales of Groups and Events (Incentives, Meetings, Leisure groups, Corporate Events and Delegation visits)- Sales of meeting space and banquets (weddings, Embassy parties, press conferences, entertainment events, local meetings, private parties)- Control and updating of various booking systems online via web- Relationship with Marriott Offices worldwide (Global Sales Offices)- Evaluation of requests and availability, preparation of detailed proposals, reservations in Opera system \"Sales and Catering\", control of options- Correspondence with customers and negotiations- Determination of sale prices and strategies- Definition of sale contracts, requests for deposits, final billing- Site inspections with clients and agencies, pre-con meetings- Operational organization of events (coordination of the staff, dealing with technical and decorative material suppliers)- Relationships with customers, group leaders and meeting planners - Loyalty of customers, calculation and crediting points of loyalty programs- Insert of rooming lists, edit and distribution of Banqueting Event Orders to the Departments- Coordination with the Front Desk for room allocation and with the F&B department for the realization of banquets- Supervision and coordination of a team of 4 people, management of shifts and working hours- Manager on duty to replace the General Manager at the hotel during late evening hours- Yellow Belt certification obtained in June 2015 - Six Sigma Innovation Program Operation