Roberta Berthold
Realty Specialist | Award Winning Mortgage Professional | Co-Owner Berthold Construction
- Role
- Customer Service Specialist at Alaska Airlines
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Roberta Berthold
Over 20 years experience in Sales Management, Mortgage Lending, Real Estate Development…
Experience
Customer Service Specialist
Oct 2023 — Present · Seattle, WA, US
Provide superior customer service to guests by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance.• Handles escalated complex calls requiring a higher level of problem resolution. • Contacting customers through written correspondence, email and phone to resolve complaints.• Maintaining sales goals through cross selling promotional programs and added benefits.• Maintaining precise office records of customer complaints, and submitting that data in detailed reports and supporting documentation to DOT regulators.• Identify and investigate internal theft patterns, by analyzing and compiling data, reviewing financial transaction records and compiling reports to internal legal dept.
Skills
- Loan Origination
- Real Estate
- Sellers
- Refinance
- First Time Home Buyers
- Mortgage Lending
- U.s. Federal Housing Authority (Fha)
- Construction Management
- Investors
- Va Loans
- Reo
- Working with First-Time Home Buyers
- Condos
- Single Family Homes
- Referrals
- Investment Properties
- Microsoft Office
- Short Sales
- Fha
- Usda
- Residential Homes
- Loans
- Foreclosures
- Mortgage Banking
- Real Estate Financing
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