Robert Zimmer
Claims Supervisor @Farmers Insurance
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WORK HISTORY
Claims Supervisor @Farmers Insurance
Responsible for directing and coordinating the activities of a specialized team of 7+ Claims Specialists, handling approximately claims per year* Direct the adjustment and administration of property claims, including litigation* Train and develop Claims Representatives, resulting in increased production and positive feedback from customers* Provide leadership in developing goals, and implementing processes for management, resulting in increased efficiency and profitability* Create and implement management and training plans for team members handling files and claims to enhance client customer service and the ability to resolve claims without litigation* Lead communication efforts and develop a strategy for change management for the territory* Handle complex issues requiring quick decision-making and analytical skills to address compliance issues and provide high customer service* Develop proficiency and talents in employees to allow them to reach personal and career goals inside and outside the organization* Lead communication efforts and develop a strategy for change management for the territory
EDUCATION
St. John's University
Bachelor's Degree
SKILLS
ABOUT ROBERT ZIMMER
I am a results-driven, high-energy leader with 20+ years of leadership, training, and customer service experience. My leadership, project management, presentation, and change management skills position me to work on projects that move individuals, teams, and organizations forward. My coaching approach to leadership helps individuals to reach their maximum desired potential. I have extensive knowledge and proven success in property causality claims, focusing on reducing the total cost of risk.A creative problem solver who can bring innovative solutions to complex operations, I have strong influencing skills focused on building collaborative relationships across a matrixed organization. I conduct case reviews and evaluate Claims Representative performance by continuously reviewing claims statistics, evaluating open and closed file evaluations, reinspecting, and observing activities in the field and office. Specialties: Performance ImprovementLeadershipCoachingMeeting FacilitationTeam EffectivenessTraining Customer ServiceNegotiationTalent DevelopmentDecision MakingPublic SpeakingBudget and Finance Talent Assessment
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