Robert Wilder
Head of Partner Integrations @Nomupay
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WORK HISTORY
Head of Partner Integrations @Nomupay
Manchester, GB
Operating within a fintech payments and FX environment, responsible for supporting high-value merchants and internal teams across payment operations, technical integrations, and client delivery. Acting as a key bridge between commercial, technical, and third-party partners to ensure reliable payment processing and operational performance.Key responsibilities and contributions:Primary operational contact for high-value B2B merchants, supporting complex payment processing and FX workflows.Investigate and resolve complex transaction issues including declines, refund failures, reconciliation discrepancies, and payment lifecycle challenges.Work closely with APIs and payment integrations, assisting merchants and internal teams in diagnosing technical and operational issues.Maintain direct working relationships with acquiring banks, payment providers, and third-party partners to coordinate issue resolution and operational delivery.Collaborate across technical, support, and commercial teams to manage escalations and ensure timely resolution of critical incidents.Support onboarding, launches, migrations, and rollout of new payment features and operational processes.Drive process improvement initiatives to improve operational efficiency and reduce resolution friction.Utilise Salesforce and internal CRM workflows to manage merchant activity, track operational issues, and support account delivery.Lead knowledge sharing initiatives, mentor colleagues, and contribute to team development and operational best practices.Translate technical concepts into clear communication for non-technical stakeholders and clients.
EDUCATION
The University of Manchester
Bachelor of Arts (B.A.), Art History
ABOUT ROBERT WILDER
I specialise in payments and fintech operations, working at the intersection of technology, client delivery, and commercial outcomes.My experience spans FX and payment processing environments, supporting merchants and internal teams in navigating complex payment flows, integrations, and operational challenges. I work closely with technical, support, and commercial stakeholders to resolve issues, improve processes, and deliver reliable payment solutions in fast-moving environments.I bring a combination of technical understanding, analytical problem-solving, and client-facing experience, enabling me to translate between business needs and technical implementation.Key areas of focus include:• Payment operations & merchant support• FX and cross-border payments• Payment lifecycle & transaction troubleshooting• Technical integrations & operational delivery• Process improvement and cross-functional coordination• Stakeholder communication across technical and non-technical teamsI’m particularly motivated by opportunities to improve systems, processes, and customer outcomes through collaboration between operational, technical, and product teams.
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