Robert Westerfield

Vice President of Casino Operations @Mgm Springfield

Springfield, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2019 — Present

Vice President of Casino Operations @Mgm Springfield

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Springfield, MA, US

EDUCATION

1974 — 1978

Montclair State University

Bachelor of Arts (B.A.), Business Administration - Management & Marketing Concentration

SKILLS

Operations ManagementMicrosoft OfficeEvent ManagementRestaurantsRouletteGaming IndustryHospitality IndustryCateringMarketingDatabase MarketingCasino GamingGuest Service ManagementHotel ManagementCasinoRevenue AnalysisCrapsCasino OperationsLoyalty MarketingPre-Opening ExperienceBudgetsLeadershipBaccaratProcess SchedulerHospitalityHiringBlackjackHotelsCustomer SatisfactionTrainingSupervisory SkillsGamingVipBudgets, ForecastingOnline GamingSurveillancePokerAcscEmployee RelationsPre-OpeningHospitality Management

ABOUT ROBERT WESTERFIELD

Over 46 years experience in the Casino industry.All facets of Casino Table Games, Slots, Poker and Sportsbook operations including pre-opening, casino floor design, product mix, recruitment and training of staff. Design and assemble policies, procedures and manuals. Develop and construct Internal Controls. Interact with all departments - cage, marketing, player development, surveillance, security and hotel operations etc. in development of strategies and procedures to insure excellent communication and implementation of related projects. Provide environment for staff to encourage personnel growth, imaginative thinking and responsibility. Provide guests with a positive, memorable experience while maintaining desired level of profits and growth for company.

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