Robert Welch

About Robert Welch

As Director of Operations at Boca Pharmacy Group, I bring consistent leadership experience managing diverse departments such as Billing, Finance, Retail, Specialty, and 340b operations. With a focus on streamlining processes and enhancing team performance, we achieved a 20% increase in net profits by implementing specialized training programs. Collaborative efforts with Offshore Operations and IT enabled the rollout of a pre-edit blocking system, which reduced billing errors by 50% and audits by 30%. Prior to this, I led transformative initiatives at PersonalRX, where I expanded operations and built a department of over 50 employees across four high-performing teams. These efforts resulted in a 300% lead conversion increase and $6.5 million in revenue. My mission is to drive operational excellence through data-driven strategies and innovative problem-solving while fostering a culture of continuous improvement in healthcare operations.

Experience

1. Director of Operations

   Boca Pharmacy Group

   Oct 2023 — Present · New York, NY, US

   As Director of Operations at Boca Pharmacy Group, I manage multiple departments, including Billing and Finance, Retail, Specialty, and 340b operations. Since joining, I have increased net profits by 20% by improving employee efficiency through specialized training. Additionally- Managed daily operations across 8 locations, including a specialty distribution site in Missouri - Developed and implemented company-wide consistent KPIs, holding monthly status calls with managers- Collaborated with directors of Offshore Operations and IT to implement a pre-edit blocking system in PrimeRx, reducing billing errors by 50% and audits by 30%- Implemented a split-billing system in the 340b server, decreasing drug expiration rates by 40%

Education

• Feliciano School of Business - Montclair State University

  Master of Business Administration - MBA, Business Analytics

• Montclair State University

  Bachelor of Arts - BA, Political Science and Economics