Robert Welch

Network Manager @Unisys

Blue Bell, PA, US

Network Operations Manager – Client Architecture & Integration (CA & I)Managed Services | Project Leadership | SLA/KPI GovernanceLead the delivery of Managed Network Services across the enterprise, overseeing project intake, execution, governance, and portfolio management to ensure strategic alignment and operational excellence.Act as the primary liaison between the client and internal teams on all technical matters, including network operations, service delivery, SLA/KPI adherence, and contract compliance.Manage a team of 29 Network Engineers, providing leadership, resource planning, and technical oversight to ensure consistent, high-quality delivery of services and project outcomes.Collaborate closely with Project Managers and Lifecycle Engineering (LCE) teams to ensure full contractual conformance, proactively identify risks, adjust priorities, and redirect resources as needed.Oversee the execution and completion of all contracted Statements of Work (SOWs) and service deliverables.Monitor team workload and resource distribution, maintaining optimal project performance and service levels.Drive initiatives to successful completion by applying project management best practices and fostering cross-functional collaboration.Manage end-to-end Incident, Problem, and Change Management processes, ensuring timely resolution and continuous improvement.Ensure all third-party vendors consistently meet or exceed established SLAs and KPIs, resolving escalations and driving accountability as needed.

Technical Careers Institute

Certificate, Electronic Technology