Robert Gardner

QMS/QA Metrics/CPI Program Manager at General Dynamics NASSCO

Role: Qms Qa Metrics Cpi Program Manager at General Dynamics NASSCO
Location: Norfolk, VA, US
LinkedIn followers: 500 followers

About Robert Gardner

Quality Assurance/ QMS/ QA Metrics/ Continual Process Improvement, Business Development and Strategic Channel Management professional with a lengthy track record of driving transformative sales growth and quality, while reducing cost, creating process efficiencies and delivering superior customer experience in fast-paced, dynamic Fortune 100 company environments. Proven success leading cross-functional teams to forge new strategic partnerships, cost savings, process improvements, sales channels, products and marketing strategies to increase market share and grow revenue.Specialties:• Channel Management, Account Management• Program and Project Management• Product Management and Distribution • Business Development and Strategy• RFP Development, Contract Negotiation• Strategic Partnerships• Quality Assurance/ QMS (ISO 9001: 2015)• Conducts Quality Internal & External Audits• Call Center Management• Vendor Management• New Product Launches • Cross-functional team leadership• Digital Marketing, Online Marketing, SEM• Channel Strategy and Optimization• Continual Process Improvement• Business Process Re-engineering

Experience

Qms Qa Metrics Cpi Program Manager
General Dynamics NASSCO
Sep 2021 — Present · Norfolk, VA, US
I manage GDNN’s Quality Management System in accordance with ISO9001:2015 and NSI 009-04, our Quality Metrics and Reporting, and our Continual Process Improvement Programs.

Education

Old Dominion University
Bachelor of Science - BS, Mechanical Engineering, Design
1997

Skills

Process Improvement
Management
Salesforce.com
Customer Retention
Call Centers
Business Development
Strategic Planning
Finance
Vendor Management
Wireless
Customer Relationship Management (Crm)
Cloud Computing
Cross-Functional Team Leadership
Call Center
Strategic Partnerships
Project Management
Product Marketing
Mpls
Contact Centers
Business Process Improvement
Crm
Unified Communications
Voip
Project Planning
Managed Services
Integration
Team Leadership
Account Management
Change Management
Product Management
Solution Selling
Business Analysis
Telecommunications
Negotiation
Sales
Program Management
Analytics
Wireless Technologies
Business Strategy
Sdlc

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