Robert Vanbuskirk

About Robert Vanbuskirk

Leads with curiosity and empathy while providing value into the services business in several key functional areas; such as cross group collaboration, working with ambiguity, building customer relationships, project management, resourcing, data analysis, contract negotiations, team dependencies, support processes, team leadership, CxO and VP engagement along with the dynamic requirements of business.Excited to drive impact, influence, while aligning to business outcomes and engaging with Business Decision Makers. Experience with mission-critical, high pressure, business sensitive situations in several roles. Lead customers through Digital Transformation of their Microsoft Cloud Services, rapidly adopting the new methodologies of cloud based technologies, security, governance, and business solutions.Keen understanding of business politics and the delicate balance that is required when it comes to escalation processes and problem solving for line of business / mission critical applications.#CustomerSuccess #AccountManagement #SaaS #Cloud #Security #Modernization #Governance

Experience

1. Sr Cloud Services Delivery Manager

   SAS

   Aug 2023 — Present · US

   Lead and manage customers through preparation of Viya 4 cloud enablement. Discuss system performance and future needs of their Viya platform resulting in customers obtaining rich data analysis to help them drive their business.• Advised enterprise Fortune 500 customers, deployment planning, implementation, resource scheduling for SAS Viya on Azure Cloud deployments and implementations for hosted cloud infrastructure optimizing business operations. • Tools: ServiceNow, SailPoint, Jira, Confluence, Zabbix, Data Dog, DocuSign, Excel, PowerPoint, Word, Teams, Microsoft Office Suite, SAS Visual Analytics used for business insights, Global Fusion, Azure.• Budget: Data driven forecast and cost analysis to help maximize value while reducing operational costs.• Collaborated with cross-functional teams to enhance technical functions, resulting in improved customer satisfaction.

Education

• University of North Carolina at Charlotte

  Bachelor of Science (B.Sc.), Management Information Systems

Skills

• Service Management
• Data Center
• Virtualization
• Disaster Recovery
• Security
• Enterprise Software
• Enterprise Architecture
• Networking
• Windows Azure
• Microsoft Certified Professional
• Technical Support
• Cloud Computing
• Microsoft Products
• Cloud Computing Iaas
• Sla
• Active Directory
• Project Management
• Troubleshooting
• Microsoft Technologies
• Sharepoint
• Itil
• Microsoft Exchange