Robert Tyler Phillips

Escrow Administrator @Central Bank

Jefferson City, MO, US

In my role as Escrow Administrator, I answer correspondence, inquiries and tasks received from customers and affiliates for prompt resolution (i.e. refunds, customer switching insurance companies, changes in escrow payments, etc.) to ensure accurate, efficient and courteous customer service. I also audit the new loan files (paper and BlitzDocs) to ensure that they are properly documented (with evidence of sufficient hazard insurance coverage and flood insurance coverage, if applicable). I correspond with insurance companies and/or the customer, relating to requests or changes in mortgagee clause information, and/or to increase coverages and/or decrease deductibles. Additionally, I initiate forced placed insurance (FPI) on customer accounts by adhering to Central Bancompany\'s Insurance Procedure, I reanalyze the escrow accounts to begin collecting for FPI premiums, and I send notifications to the customer (as well as review customer requests to delete private mortgage insurance, PMI, in order to ensure compliance with investor guidelines and/or the Homeowners Protection Act). I ensure escrow analysis, loan type and status codes are accurately maintained on the mortgage loan system when requests are received, to add or delete escrow or private mortgage insurance. I conduct on-line and en-masse escrow analyses, make adjustments to payments for increase or decrease in the premiums of any escrow item, and send notices to customers. I provide assistance to customers and co-workers to ensure prompt, courteous, and accurate customer service. I also assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position, and I contribute to the effort of the Loan Servicing Center by performing other duties as assigned!