Robert Sullivan

About Robert Sullivan

As a Project Engineer at Desert IT Solutions, my role is pivotal in managing and executing complex projects from initiation through completion. With proficiency in various operating systems and network management tools, our team ensures optimal uptime and data integrity through vigilant monitoring and effective troubleshooting. My military background as an Information Technology Specialist Team Chief In the US Army has honed my leadership abilities and cybersecurity acumen, overseeing a diverse technical team and managing complex IT security systems.Currently advancing my education at Purdue Global, I am working towards a Bachelor of Applied Science in Information Technology with a focus on cybersecurity. This academic pursuit complements my hands-on experience and certifications in CompTIA Security+, Network+, and Cisco\'s CCNA. My goal is to continuously improve our processes and technologies, contributing to a robust IT infrastructure that underpins our organization\'s success.

Experience

1. Project Engineer

   Desert It Solutions

   Dec 2024 — Present · Las Vegas, NV, US

   Deliver high-quality, efficient IT solutions to clients. Managing and executing complex projects from initiation through completion, ensuring successful delivery on time, within scope, and on budget. Coordinate resources, timelines, and deliverables, while meeting all project milestones across a variety of technical environments. Ensured the thorough completion of assigned projects and tickets, adhering to established timelines and quality standards Developed detailed project plans, including scope, goals, deliverables, resource allocation, timelines, and budgets Reviewed Scopes of Work to gain a comprehensive understanding of client goals, the target environment, and to identify potential risks, challenges, and solutions (including contingency plans) Collaborated closely with clients to ensure all aspects of the project align and progress smoothly Provided engineering expertise and technical guidance throughout the project lifecycle Maintained thorough documentation of project activities, including plans, designs, reports, and updates Monitored project costs, managed budgets, and reported on financial status. Identified potential risks and develop mitigation strategies to ensure project success. Ensured all project activities meet or exceed industry standards, regulations, and company quality guidelines. Regularly updated clients on project progress, challenges, and changes in scope. Addressed technical issues and project challenges, providing solutions to keep the project on track Accurately documented all work, including upcoming tasks, completed work, and time spent on projects, in the ConnectWise and IT Glue Documentation Systems Fostered strong relationships with clients, ensuring their satisfaction and alignment with project goals Developed detailed Work Plans to facilitate smooth and efficient project implementations Performed other duties as assigned to support the overall objectives of the organization

Education

• Purdue Global

  Bachelor of Applied Science, Information Technology

• Purdue Global

  Associate of Applied Science, Information technology, Networking

  2018 — 2021