Robert Stieferman
Sr. Director of Service Delivery
- Role
- Senior Director of Service Delivery at Optimum
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Robert Stieferman
With over 12 years of proven success leading in fast-paced, complex technology environments, I bring a unique blend of technical depth, business insight, and leadership expertise. Backed by an MBA and a Bachelor’s in Electrical Engineering (with minors in Mathematics & Theoretical Physics), I specialize in transforming strategic vision into operational excellence and measurable results.I excel at aligning service delivery with business goals, managing CapEx and OpEx budgets for maximum profitability, and driving enterprise-scale initiatives across fiber, wave, and Ethernet transport systems. Known for fostering high-performance teams, I lead with a customer-obsessed mindset and a commitment to continuous improvement.Key Strengths:Strategic Planning & ExecutionChange & Project ManagementFinancial & KPI-Driven OptimizationVendor & Contract NegotiationsScalable Service Delivery ModelsCross-Functional LeadershipI’m passionate about driving innovation, enabling growth, and building resilient infrastructures that scale with business needs.
Experience
Senior Director of Service Delivery
Sep 2024 — Present · OK, US
Responsible for end-to-end technical project management and leadership of all service delivery functions within Optimum\'s B2B portfolio- Lead the Service Delivery department focused on project management- Develop and Implement strategies to ensure efficient and effective delivery of services- Drive the development and execution of project plans, ensuring timely delivery, budget adherence, and high-quality service delivery- Establish and maintain strong client relationships, serving as the main POC for escalations- Define and measure Key Performance Indicators (KPI) and Objective and Key Results (OKR)
Education
Oklahoma State University
BSEE, Electrical, Electronics and Communications Engineering
1990 — 1995
University of Phoenix
MBA, Business Administration and Management, General
2001 — 2003
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