Robert Smith
Finance Operations @One Young World
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WORK HISTORY
Finance Operations @One Young World
London, GB
EDUCATION
St Bernard's RC School
GCSE
ABOUT ROBERT SMITH
At Hyperoptic Ltd, our team has driven measurable improvements in debt recovery through innovative processes and strategic insights. Over 4.5 years, we developed and implemented a residential debt collections framework and introduced a regulated Debt Collection Agency (DCA) process that increased collections by 20%. Collaborating with executive leadership, the team also established a legal recourse process for business clients, ensuring compliance and operational efficiency. With over 9 years in collections management, expertise spans end-to-end debt recovery, KPI reporting, and bad debt provisioning. A core focus is on designing scalable systems that balance financial performance with customer retention. By identifying trends and presenting actionable insights, the team fosters data-driven decision-making and sustainable financial outcomes.
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