Robert Smith

WORK HISTORY

EDUCATION

ABOUT ROBERT SMITH

I\'m an experienced software development leader with over 20 years of experience leading engineering, implementation, interoperability and support teams. A leader with a servant leadership style, an empathetic voice, an operations modernizer and optimizer, a developer advocate, a remover of roadblocks, and a partner to business stakeholders. A healthcare technology executive with experience in integration, interoperability, FDA regulated devices, government regulation and patient safety. Migrated to a more robust interoperability development platform to eliminate duplicative work and decrease development costs. Realized 50% cost savings from this migration. Led and accomplished large regulatory projects for the organization over the past 15 years. Directed a cross-functional team in building an API-enabled integration bridge from an internal CRM to Salesforce, leading to a 30% decrease in data errors and a 20% boost in sales team productivity. Drove projects to transition from third party software solutions to internal solutions for important platform independent services which saved the company over $600K per year (Medical Necessity Checking, CPT Update and Lab Interface Drivers). Email: b••••••••@gmail.com Phone:(25••••••37 People: Organizational change management Performance management Coaching and training Building and leading global organizations Conflict resolution Process: Account management Project management Customer Success Service management Technical customer support Budget and P&L management Partner management Vendor management Customer retention Capital expense management Software release management Technology: DevOps Agile delivery SaaS implementation and onboarding