Robert Smith
Senior Apple Pc Service Deskside Support @Volkswagen Of America, Inc
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WORK HISTORY
Senior Apple Pc Service Deskside Support @Volkswagen Of America, Inc
Belmont, CA, US
Currently supporting the Western region corporate office for Volkswagen. • Reimaging Apple Macbook Pro 15 inch Touchbar systems • Supporting HP Elitebooks and Hp zBooks through Windows 10 • Issuance of new equipment to employees and contractors and assigning within ServiceNow • Onboarding and training of new contractors and new hires on a ongoing basis • Upgrading and configuring Macs to OS X Big Sur, Office 2019 / 365 and Skype for Business • Processing service tickets via ServiceNow and MyServe • Phone, walk up and email support • Remote support of users through Go to Assist • Involved with desktop cubicle and office moves • Troubleshooting general email issues • Troubleshooting Office 2019 and OS X keychain issues • Basic training of Mac OS Big Sur and Volkswagen tech policies to new users • Involvement with corporate equipment recycling and reuse • Active directory experience with unlocking user accounts and resetting passwords • Deployment of windows software through SCCM • Usage of Casper Jamf system to push out Apple software and updates to users
EDUCATION
Aragon High School
High School Diploma
ABOUT ROBERT SMITH
I have years of solid experience in technical support/analysis, computer sales and retail management. Much of this time has been spent training staff and customers in Apple products, as well as operating as an independent consultant. My passion for technology and desire to bridge the consumer data gap allow me to smoothly translate “tech speak” into human-ease. I strive to make sure that the customer understands usage and is a happy match with their product. It gives me great pleasure to provide excellent service and to build loyal and lasting relationships. “White Glove” service is simply what I do. My years of work as a technical support analyst enrich my ability to handle issues with hardware/software and enable me to determine remedies in a timely manner. I am proficient at resourcing equipment and supplies and identifying what software/hardware will most effectively serve a need. I have developed and worked with service systems that have proven to be effective in establishing workflow and priorities. I also enjoy developing and maintaining methods of tracking and evaluating the systems I work with. Additionally, with the introduction of new systems and software, I consider security to be a primary issue in the setup, maintenance and introduction of equipment and programs. I have had excellent working relationships with customers, co-workers, external contractors and repair service providers. I now want to forward my talents to collaborate with my position I know my qualifications make me an excellent candidate for a position.
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