Robert Shields
- Role
- Field Service Manager at Delta Air Lines
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Robert Shields
Versatile data analyst and operations manager with experience collecting, transforming…
Experience
Field Service Manager
Nov 2020 — Present
Provided counseling, discipline, support, and advocacy for all airport operations staff resulting in improved morale and increased productivity by 15%. Successfully coordinated IFS employee involvement groups and directors to provide information, input, and solutions for continuous improvements for base operational needs. Launched training techniques to improve operational metrics using spreadsheets, presentations, and hands-on LMS courses to increase performance, which led to a 10% increase in team efficiency. Responsible for the performance-based management of 110+ Flight Attendants on all KPIs such as safety, reliability customer satisfaction, finances, etc. through actions including recognition, coaching, and verbal and written delivery of necessary corrective action when appropriate. Developed strategic safety management principles and procedures during Wellness Wednesdays to ensure awareness which resulted in a 95% compliance rate among employees.
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