Robert Shepard
Business and Retail executive with exceptional experience
- Role
- Customer Experience Manager at The Home Depot
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Robert Shepard
Customer service oriented professional focused on delivering world class experiences and…
Experience
Customer Experience Manager
Jul 2025 — Present · Brighton, MI, US
Spearhead initiatives to enhance customer service standards• Train and mentor associates on effective customer interaction techniques, fostering a culture of excellence. • Collaborate with fellow management to implement feedback mechanisms that improve service, delivery and operational efficiency.
Education
Western Michigan University
Marketing Major
1983 — 1987
Skills
- Loss Prevention
- Visual Merchandising
- Sales Management
- Management
- Team Building
- Product Development
- Human Resources
- Marketing Strategy
- Apparel
- Advertising
- Negotiation
- Store Management
- Sales
- Hiring
- Retail Sales
- Budget
- Retail
- Leadership
- Account Management
- Driving Results
- Income Statement
- Operations Management
- Store Operations
- Customer Service
- Recruiting
- Marketing
- Training
- New Store Openings
- New Business Development
- Budgets
- Trend Analysis
- Profit
- Strategic Planning
- Merchandising
- Budgeting
- Inventory Management
- Inventory Control
- Coaching
- Time Management
- Selling
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