Robert Serretti
AI BPO Solutions, BPO Outsourcing, Disruptive Tech, CCaaS, OmniChannel, Customer Service
- Role
- Contact Center Evaluator at JD Power
- Location
- Sparks, NV, US
- LinkedIn followers
- 500 followers
About Robert Serretti
Over 17 years of industry experience. Owned and operated an outsourced Contact Center for more than 9 years. Worked with multiple industry verticals including: Financial services, Telecom, Cable, Pharma, Food & Beverage, Education and others.I am interested in learning more about developing contact center technologies and their application.Specialties: Contact Center Start Up, Contact Center Technologies & implementation, Client Services, Vendor Selection, Call Center Outsoucing
Experience
Contact Center Evaluator
Mar 2021 — Present · US
Education
Stetson University
Bachelor, Business Administration; Corporate Finance/Mathematics
Lehigh University
CMA
Skills
- Call Centers
- Business Development
- Telemarketing
- Negotiation
- Budgeting
- Telephony
- Team Building
- Sales Operations
- Customer Retention
- Professional Services
- Customer Service
- Salesforce.com
- Sales
- Ivr
- Budgets
- Sales Process
- Business-to-Business (B2b)
- Workforce Management
- Inbound Marketing
- Solution Selling
- Business Systems
- Operations Management
- Direct Sales
- Telecommunications
- Analysis
- Telecom Bss
- Customer Satisfaction
- New Business Development
- Sales Management
- Lead Generation
- Vendor Management
- Customer Acquisition
- Managed Services
- Business Process Outsourcing (Bpo)
- Competitive Analysis
- Customer Experience
- Start-Ups
- Customer Relationship Management (Crm)
- Financial Services
- Crm
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