Robert Schoeff
Goal Oriented, People driven, Information Technology Specialist
- Role
- System Engineer at VC3
- Location
- Kennewick, US
- LinkedIn followers
- 500 followers
About Robert Schoeff
Experienced Migration Specialist with a demonstrated history of working in the…
Experience
System Engineer
Apr 2025 — Present · WA, US
Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.• Have full-time access to a vehicle, a valid driver’s license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada.• Drive to clients’ offices as required by remote staff.• Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time.• Set up new computer hardware, software, and peripherals.• Train and educate VC3 clients on technical standards.• Troubleshoot and resolve issues that require an onsite presence with:o Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Officeo General network connectivity including ISPo Common networking technologies such as DHCP and DNSo Wireless network performance and accessibilityo Remote access technologies including VPN, RDS, and Citrixo Operating systems on servers, desktops, and laptopso Common peripherals such as printers• Identify recurring issues and initiate problem tickets for them.• Make recommendations for improvements of supported hardware and software.• Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting proces
Education
Charter College- Pasco
Network Security Certification, Network Security
2012 — 2013
Charter College
Bachelor of Science - BS, Computer and Information Sciences and Support Services
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