Robert S. Arnold
Strategic Operations and Relationship Leader - Driven to deliver meaningful results and fostering a collaborative culture.
- Role
- Operations Manager at Voya Financial
- Location
- Savannah, GA, US
- LinkedIn followers
- 500 followers
About Robert S. Arnold
With 14 years of experience, I specialize in managing operations and implementing process…
Experience
Operations Manager
Jul 2025 — Present · Savannah, GA, US
Manages and directs activities of direct and indirect staff related to account management, reimbursement account administration, enrollment services, billing administration, collection and journal entries, policy issues and auditing to ensure consistency and quality. • Maintains internal and external customer relationships.• Reviews operational activities and work processes and makes necessary changes to ensure an efficient Lead effective operation of policy administration and maximize profitability. • Development and implementation of process improvement efforts.• Directs the establishment of short and long-term objectives for policy administration in conjunction with service center goals. • Acts as liaison between department and IT staff. • Provides training and timely performance appraisals for team.• Establishes and manages department budget.
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