Robert Rosenbaum
Strategic IT Business Partner - Infrastructure & Asset Management
- Role
- Senior Account Executive at Service Express
- Location
- Morristown, NJ, US
- LinkedIn followers
- 500 followers
About Robert Rosenbaum
Service Express has been focused on helping IT teams and providing data center support solutions since 1993. As a Third Party Maintenance provider, Service Express specializes in support for server, storage and networking equipment. My job is to help my clients solve problems and put solutions in place to prevent them. My ultimate goal is for my clients to experience cost savings, improved service and increased uptime in their data center.
Experience
Senior Account Executive
Dec 2021 — Present · NJ, US
2025 #1 Senior Account Executive - 238% Quota, Closed 7 Fortune NL2025 Presidents Club Award2024 Presidents Club Award2023 Presidents Club Award20••••24 Sales Advisory Board member2022 Top SAE - Red River RegionService Express’ focus is on our customers— providing professional technical support & outstanding customer service at every level. Validated by metrics, we\'re proud to hold a Customer Retention Rate of 98% alongside a Net Promoter Score of 91, the highest in the industry!Service Express also delivers:• 40-80% cost reduction of OEM parts• Locally stocked parts (Ask about our Parts Sparing Resource)• Guaranteed 30-minute callback with a 10 minute average• Primary and Secondary W2, local engineers• Warranty tracking and asset management tool (Monitoring & API Integration)• Service Now Integration• End-of-Life maintenance support• Hardware Solutions and Strategies for refresh/upgradesWe’re experts in the data center, geniuses at service delivery.
Education
Alfred Lerner College of Business & Economics at University of Delaware
Bachelor's degree, Operations Management
2012 — 2016
Skills
- Leadership
- Event Planning
- Customer Service
- Microsoft Word
- Time Management
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Sales
- Social Media
- Research
- Teamwork
- Management
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