Robert Rose

About Robert Rose

I\'ve been in telecom for 25 years, starting out in the repair ops center working on legacy frame relay and working my way up through management. What I\'ve learned is that the best solutions come from understanding both the technical details and the bigger picture of what customers actually need.Early in my career, I realized that taking complex problems and turning them into repeatable, step-by-step processes was my strength. That approach has served me well as I\'ve moved into leadership roles where I\'m not just solving problems myself, but helping entire teams think differently about how we work. …- Director of Advanced Technical Support, Lumen Technologies (2017 - Present)- Director of Provisioning, Level 3 Communications (20••••17)- Director of Strategic Programs, Level 3 Communications (20••••12)- Director of Global Network Design & Reclamation, Global Crossing/Level 32•••••11)- Senior Manager of Customer Network Design, Level 3 Communications (20••••07)- Network/Senior Activation Engineer, Level 3 Communications - 2006) …- Network operations leadership- Service assurance and technical support- Provisioning and logistics management- Automation and workflow development- Team transformation and change management- Infrastructure optimization …I understand how networks actually work, but I also get the business side - what it costs to run things inefficiently and what customers really care about. I\'ve been through every major shift in telecom over the past 25 years, so I know what works and what doesn\'t when you\'re trying to modernize.What I\'m really good at is helping teams navigate big changes. Whether you\'re implementing new automation, dealing with an acquisition, or just trying to get people to stop doing everything manually - I\'ve done it before. My approach is always to start with something small that actually works, then build from there.\' …I enjoy connecting with fellow technology leaders to share insights about infrastructure automation, team development, and the evolving telecom landscape. Feel free to reach out on LinkedIn.

Experience

1. Director of Advanced Technical Support

   Lumen Technologies

   Sep 2020 — Present · Tempe, AZ, US

Education

• Michigan State University

  Communications, Telecommunications/Business

  1996 — 2000

Skills

• Telecommunications
• Cisco Technologies
• Ethernet
• Switches
• Wan
• Fiber Optics
• Vpls
• Unified Communications
• Network Design
• Optical Fiber
• Networking
• Multiprotocol Label Switching (Mpls)
• Ip
• Network Engineering
• Cisco Ios
• Fortinet
• Virtual Private Network (Vpn)
• Cisco
• Ipsec
• Juniper
• Wide Area Network (Wan)
• Dwdm
• Voice Over Ip (Voip)
• Network Architecture
• Routing
• Qos
• Session Initiation Protocol (Sip)
• Troubleshooting
• Frame Relay
• Voip
• Data Center
• Vpn
• Juniper Technologies
• Computer Network Operations
• Co-Location
• Routers
• Sip
• Mpls
• Sdh
• Bgp