Robert Rosatelli
Vice President Consulting Delivery @CGI
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WORK HISTORY
Vice President Consulting Delivery @CGI
Toronto, ON, CA
Led market development, solution design, execution, and operational delivery for back-office outsourcing programs in Wealth and Asset Management. Managed large-scale transitions, optimized operations, and served as the primary client relationship lead for executive stakeholders. Directed the large scale transition of 430 employees across back office and contact center functions, maintaining SLA performance and preserving client satisfaction during organizational change. Designed and delivered training programs to support workforce redeployment into global delivery centers, aligning capabilities with evolving client business models. Improved SLA performance by implementing automation and re-engineering processes across delivery centers. Led the Back Office Optimization Program, launching an AI-driven automation platform, new workflow system, and Salesforce integration to streamline operations.
EDUCATION
Ivey Business School at Western University
Executive Master of Business Administration (M.B.A.)
Ryerson University
Bachelor of Applied Arts
SKILLS
ABOUT ROBERT ROSATELLI
Driving enterprise growth and operational excellence through bold innovation, inventive problem-solving, and relentless customer-centricity. Strategic executive with deep expertise in digital transformation, business process optimization, and technology enablement across banking, consulting, and enterprise services. Brings a balanced blend of business acumen, innovation, and execution discipline to design and deliver technology solutions that align with evolving organizational priorities.Widely regarded for shaping digital strategies that improve customer experience, streamline operations, and reduce structural costs. Adept at navigating complex, high-stakes environments and leading cross-functional teams through ambiguity with clarity and purpose.Inspires confidence at every level of the organization by building high-performing, collaborative teams and fostering a culture of creativity, transparency, and accountability. Approach challenges with a data-informed mindset, translating insights into action and ensuring measurable business impact.🧭 Core Business Competencies:🧠 Executive Leadership & Strategic Vision Business Strategy & Enterprise Transformation Operational Excellence & Business Process Optimization Organizational Change & Stakeholder Alignment Financial Planning, Budgeting & Forecasting🤝 Stakeholder & Vendor Relationship Management Business Development & Growth Initiatives Performance Monitoring & KPI Governance🧑🤝🧑 Cross-Functional Team Leadership Market Intelligence & Competitive Analysis UI/UX Design & Design Thinking Customer Experience & Journey Mapping Business Architecture & Target Operating Models🧑 Talent Development & High-Performing Teams Business Process Outsourcing & Vendor Governance Program Governance & Enterprise Project Management Executive Communication Core Technical Competencies:🧮 Agile | Waterfall Delivery Methodologies Technology Enablement & Platform Integration
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