Robert Ropp

About Robert Ropp

I’m a Business Development Manager at SPL Group with a background in business…

Experience

1. Operational Coordinator

   Holmes Floorcovering & Granite

   Nov 2024 — Present · Myrtle Beach, SC, US

   As Operations Coordinator at Holmes, I manage the day-to-day scheduling and communication between customers, installers, and internal teams to ensure seamless project execution. My role bridges operations, customer service, and finance—helping drive efficiency, accountability, and client satisfaction across the board.Key Responsibilities:Schedule and coordinate new and ongoing projects, maintaining accuracy in Buildertrend and Google Calendar.Serve as the primary point of contact for resolving operational challenges, including missing materials and no-show installers.Manage repair and warranty claims, ensuring timely communication and resolution with both clients and internal teams.Oversee collections by reviewing invoices, coordinating with project managers on daily routes, and adjusting payment schedules as needed.Foster cross-functional communication to align all parties and maintain project momentum.This role requires a high level of organization, adaptability, and a proactive approach to problem-solving—skills I’ve continued to refine while supporting both our field and office teams.

Education

• Coastal Carolina University

  Bachelor's of Business Management, Business Management

• Horry-Georgetown Technical College

  Associate of Arts - AA, Business Management