Robert Rice

About Robert Rice

With over 15 years of experience, I specialize in operations and supply chain management, leveraging a strong foundation in service standards, team performance, and operations support to optimize processes and exceed targets. Currently serving as Manager II, Operations at Amazon, I lead a team of 250-300 associates and oversee a network of 300 Delivery Service Partners, driving a 9.27% increase in on-time deliveries by implementing effective coaching programs. My role at Amazon includes optimizing fulfillment operations across multiple verticals, from receiving to last-mile delivery, while championing operational excellence and productivity improvements. I am passionate about fostering team performance and delivering exceptional customer satisfaction through strategic planning, streamlined processes, and data-driven decision-making.

Experience

1. Manager Ii, Operations

   Amazon

   Apr 2022 — Present · Atlanta, GA, US

   Drove a 9.27% increase in on-time deliveries (from 90.6% to 99.87%) by implementing new coaching programs for a network of over 300 Delivery Service Partners (DSPs) delivering over packages daily.Led a high-performing team of 250-300 associates, including 10-15 direct reports, consistently exceeding all operational goals.Oversaw and optimized fulfillment operations across all business verticals, including receiving, direct-to-consumer, cross-facility transfers, co-packing, and middle-mile & last-mile delivery.Strategically planned and executed against work projections, setting and achieving daily and monthly targets that drove station productivity.Championed operational excellence, spearheading continuous improvement initiatives that enhanced productivity, accuracy, and safety while reducing costs.

Education

• Strayer University

  Bachelor of Business Administration - BBA, Management

  2012 — 2019