Robert Rampulla
Senior Client Accounts Manager @ QFS Capital | Finance Degree
- Role
- Senior Client Accounts Manager at QFS Capital
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Robert Rampulla
With a strong foundation in finance and a proven track record of leading client success initiatives, I specialize in streamlining operations, improving internal workflows, and building high-trust relationships that drive lasting results. At QFS Capital, I’ve grown into a leadership role managing servicing strategies, enhancing client outreach, and resolving complex account issues with a solution-focused mindset.I bring a mix of operational precision and people-first thinking—developing CRM automation, negotiating with attorneys, and guiding cross-functional teams through new initiatives. I’m energized by growth, whether it’s improving internal systems or delivering exceptional service to clients.Outside of work, I have a strong passion for creative media, community engagement, and digital content—interests that fuel my curiosity and inspire fresh perspectives in everything I do.
Experience
Senior Client Accounts Manager
Aug 2022 — Present · New York, NY, US
As a Senior Client Accounts Manager, I lead cross-functional collaboration, optimize client communication processes, and drive strategic decision-making across legal, collections, and client servicing teams.Key Responsibilities & Achievements: • Client Relationship Management: Built strong, solution-focused relationships with clients by resolving complex account issues related to cash flow, term conflicts, and payment plans—creating custom strategies tailored to each client’s financial situation. • Process Optimization: Streamlined internal operations by implementing automated client messaging systems through our CRM, reducing manual work and improving response times. • Internal Strategy & Training: Designed onboarding documentation and operational procedures that improved team consistency and reduced onboarding time for new hires. • Negotiation & Legal Coordination: Worked directly with attorneys and legal teams to draft and finalize settlement agreements, negotiate terms, and handle legal documentation, including UCC lien filings and court affidavits. • Team Leadership: Managed and delegated tasks to an 8-person team across departments, while spearheading the implementation of new strategies to drive team efficiency and service quality. • Cross-Department Collaboration: Partnered with Accounting, Sales, and Data departments to align servicing strategies with broader company goals, helping drive company-wide growth and client retention.
Education
State University of New York at Oswego
finance, Finance, General
2020 — 2022
York College of Pennsylvania
Acounting, Accounting
2018 — 2020
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