Robert Qi
Technical Enterprise Transformation Leader at Meta-HR Focus
- Role
- Technical Transformation Manager at Meta
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Robert Qi
Robert Qi is a seasoned professional with years of experience providing management and technical expertise to global firms in various industries ranging from consumer to technology industries. Robert’s areas of expertise include managing complex enterprise software implementations, business process optimization, work measurement, project/program management, leading global cross-functional teams, global retail and logistics operations.Robert received his BS in Industrial Engineering from the North Carolina State University. Specialties-Project Management -Program Management-SCM Systems-HR Systems-Supply Chain Management-Workforce Management-Process Optimization-Retail Processes-Logistics Processes-Change Management
Experience
Technical Transformation Manager
Jul 2022 — Present · Chicago, IL, US
Responsible for the end to end lifecycle management of various technical project and programs in the Contingent Workforce and Admin Partners Program at Meta that services over 130K contingent workers and 90K employees. Key highlights include- Overhaul of existing Salesforce Service Cloud that optimized operational efficiency measured in reducing time to close by 14% and reduction in ticket volume via self service by 40%- Lead a cross functional team of engineering and business professional in the development and rollout of a homegrown vendor management system impacting 250K professionals globally- Lead the implementation and integration of Workday Admin Module that reduced on-boarding time for new administrative staff from 2 weeks to 3 days.
Education
North Carolina State University
Bachelor of Science (BS), Industrial Engineering
1999 — 2004
Skills
- Retail Industry
- Warehouse Management
- IT Solutions
- Program Management
- Consulting
- Data Analysis
- Process Engineering
- Business Analysis
- Management
- Cross-Functional Team Leadership
- Project Management
- Workforce Management
- Visio
- International Project Management
- Business Process Improvement
- Logistics
- Business Process
- IT Project Implementation
- Stakeholder Management
- Integration
- Workforce Planning
- Retail
- Requirements Gathering
- Process Improvement
- Information Technology
- Business Transformation
- Requirements Analysis
- Logistics Management
- Vendor Management
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