Robert Pritchard

Helpdesk Manager @Solo Service Group

Swansea, GB

Managing the helpdesk team and evaluate performance · Ensuring customer service is timely and accurate on a daily basis.* Manage the help desk team and evaluate performance* Ensure customer service is timely and accurate on a daily basis* Recruit, train and support help desk representatives and technicians* Set specific customer service standards* Contribute to improving customer support by actively responding to queries and handling complaints* Establish best practices through the entire technical support process* Follow up with customers to identify areas of improvement * Develop daily, weekly and monthly reports on help desk team’s productivity* Provide customer feedback to the appropriate internal teams