Robert Paul

Guest Service Representative @Asm Global

San Diego, CA, US

Enthusiastically greet guests and provide event and arena information.Escort guests to their sections/seats, frequently when the arena bowl is dark.Enforce facility policies (i.e, no smoking, no re-entry) by monitoring stairs and sections.Proactively approach guests that may have a question, difficulty, or complaint.Creatively resolve guests\' troubles up to the level where intervention by a supervisor is required.Identify and respond to emergencies, involving Security or Supervisors as appropriate.Remain calm and direct guests to the designated area of safety in the event of an emergency.Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.Other duties and unexpected needs as assigned by management.