Robert Oleary

Director, Customer Experience & Commerical Operations @Leiters Health

Englewood, CO, US
EMAILS
r••••••••@leiters.com
MOBILE NUMBERS
+19•••••••41

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WORK HISTORY

Jul 2022 — Present

Director, Customer Experience & Commerical Operations @Leiters Health

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Englewood, CO, US

Responsible for leading sales and operations planning activities, CRM launch and development, e-commerce platform development and a customer experience team for a rapidly growing FDA registered 503B outsourcing provider of high-quality hospital and ophthalmic compounded sterile preparations.

EDUCATION

N/A

University of Wyoming

Bachelor's degree

N/A

University of Lynchburg

MBA, Business Administration and Management, General

SKILLS

Customer RetentionCustomer SatisfactionCall Center DevelopmentTeam ManagementSix SigmaRecruitingOffshoringVendor ManagementCall CentersCall CenterService DeliveryTeam LeadershipLeadershipInbound MarketingEmployee EngagementWorkforce ManagementTelecommunicationsAvayaProcess ImprovementCustomer ExperienceOutsourcingManagementCoachingContact CentersOperations ManagementBpoQuality AssurancePerformance ManagementCrm

ABOUT ROBERT OLEARY

As the Director of Customer Experience and Commercial Operations at Leiters Health, I lead a team of professionals who are dedicated to providing high-quality compounded sterile preparations and pharmacy services. I have over 20 years of experience in managing customer experience, sales, and operations in various industries, including healthcare, technology, telecommunications, retail, education and outsourcing.My core competencies include process improvement, analytics, customer relationship management, leadership development, e-commerce platform development, and sales and operations planning. I have successfully launched new contact centers, developed CRM and e-commerce solutions, lead expansion of product sales, facilitated new customer launches, and developed account penetration strategies. I thrive in a rapidly changing and complex environment, where I can apply my strategic thinking, problem-solving, and decision-making skills. I am passionate about building a winning culture, developing top talent, and recognizing performance!

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