Robert Nixon
Customer Care Director Head of Manchester and Radbroke Contact Centres @Barclays
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WORK HISTORY
Customer Care Director Head of Manchester and Radbroke Contact Centres @Barclays
SKILLS
ABOUT ROBERT NIXON
A highly motivated Director with a proven track record in delivering and optimising revenue through the identification and implementation of innovative strategies within complex regulated environments, including large 400+ seat contact centres; utilising strong stakeholder management skills, a keen sense of commerciality and a flexible approach across a diverse range of consumer and public sector contracts. Extensive experience in managing blue chip clients across multiple sectors including late and early stage collections, maintaining a focus on controlling and reducing operational costs whilst ensuring fair treatment of customers and service excellence is central to the operation.
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