Robert Newman

Ict Operations Manager @Highland Council

Inverness, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Ict Operations Manager @Highland Council

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Inverness, GB

This is a new role in the organisation to provide leadership and management of the ICT Technical Operations for line of business Applications and Integrations. Currently this role covers the functional and strategic direction of three teams of excellent IT professionals covering:• Finance Systems, Revenues and Benefits• Human Capital Management (HR)• Website Content Management System (CMS)• Online forms and Customer Relationship Management (CRM)• Online payment solutions• Income and Receipting• Service Desk platform

EDUCATION

1986 — 1989

University of Birmingham

Bachelor of Science (B.Sc.)

SKILLS

LeadershipMarketing CommunicationsCustomer ExperienceBusiness StrategyProgram ManagementPeople ManagementAutomotiveEcommunicationsRisk ManagementOutsourcingPeople DevelopmentService DeliveryE-Commerce ConsultingAgile & Waterfall MethodologiesCrmTechnological InnovationTeam LeadershipCustomer Relationship Management (Crm)Software as a Service (Saas)Consumer InsightIT GovernanceDouble Loop LeadershipFacilitationProcess ImprovementProcurementCross-Functional Team LeadershipMarketing StrategyDigital TransformationCollaborative Problem SolvingChange ManagementUnified CommunicationsDigital StrategyCustomer InsightProfessional MentoringProject ManagementCross-Functional Problem SolvingCollaboration SolutionsBusiness Process ImprovementTarget Operating ModelVoice Over Ip (Voip)

ABOUT ROBERT NEWMAN

Digital Transformation and Technology leader with a proven track record of enhancing the value stream across engineering, construction and automotive industries through strategic planning. An engaging and trusted leader, successfully championing ICT integration through the business, enabling higher maturity level teams and bridging the gap between the Corporate vision and Stakeholders

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Robert Newman — Ict Operations Manager at Highland Council in Inverness, GB | Unifers