Robert Muster

About Robert Muster

Professional SummaryDedicated and experienced auto parts professional with over 30 years in the automotive industry. Proven leadership in managing retail auto parts operations, inventory control, outside sales, and specialized services including hydraulic and A/C hose fabrication and automotive paint matching. ASE Parts Specialist certified with strong logistical, managerial, and customer service skills. Background includes experience in rental retail, cross-country commercial driving, and team supervision.Certifications • ASE Certified Parts Specialist • Automotive Paint Mixing & Color Matching Certification (Reno, NV)Professional ExperienceNAPA Auto Parts – Tucson, AZStore Manager / Paint Department Operator / Sales & Operations1993 – [approx. 2005] • Managed several store locations in the Tucson area; oversaw teams ranging from 2 to 20 employees. • Operated the automotive paint department after completing specialized training in Reno. • Fabricated hydraulic and A/C hoses, managed inventory control, and performed warehouse oversight. • Dispatched drivers and completed deliveries; handled outside sales and customer relations. • Led daily managerial functions including opening/closing, staffing, training, and performance reviews.[Rent-to-Own Company Name] – Tucson, AZAccount Manager / Sales & Inventory Lead[Dates?] • Progressed from delivery driver to account manager through performance and initiative. • Handled floor sales, collections, application processing, and approval of rental agreements. • Maintained delivery scheduling and fleet vehicle upkeep; performed merchandise ordering. • Acted as in-house IT/computer expert for systems troubleshooting and support.Midwestern Distribution, Inc. – [HQ Location]Over-the-Road (OTR) Driver[Dates?] • Safely drove coast to coast with 52-ft trailers under diverse weather and road conditions. • Maintained clean driving record and truck condition, completing trips up to 10 weeks at a time. • Managed logs, bill of ladings, and delivery documentation with precision and punctuality.Key Skills • Team Leadership & Supervision • Auto Parts & Paint Knowledge • Inventory & Warehouse Management • Hydraulic & A/C Hose Fabrication • Commercial Driving & Logistics • Outside & Floor Sales • Customer Relations & Account Management • Computer Literacy & Troubleshooting

Experience

1. Account Manager

   Worldpac

   Sep 2023 — Present · Tucson, AZ, US

   I have 160 customers I call on monthly, I call on them daily making on average 3-4 calls a month to each customer. I make sure my customers are aware of all sales and training opportunities available and handle their returns, just to mention a few of my responsibilities.

Education

• Pima Community College

  Computer Science

  2005 — 2006

• United Truck Master

  Associate's degree

  1986 — 1987

Skills

• Time Management
• Selling
• Start-Ups
• Marketing Strategy
• Sales Operations
• Customer Retention
• People Skills
• Customer Service
• Customer Satisfaction
• Training
• New Business Development
• Business Planning
• Continuous Improvement
• Cold Calling
• Automotive
• Marketing
• Automotive Paint Mixing
• Microsoft Office
• Sales
• Retail
• B2b
• Small Business
• Advertising
• Account Management
• Business Development
• Lead Generation
• Direct Sales
• Leadership
• Negotiation
• Sales Process
• Automotive Parts
• Strategic Planning
• Computer Hardware
• Sales Presentations
• Truck Driving
• Social Networking
• Social Media Marketing
• Salesforce.com
• Crm
• Sales Management