Robert Munday

Director @Advantage Risk Solutions Limited

Basingstoke, GB

In addition to the overall operational management of the business, key areas of responsibility include:• Role model for client engagement, ensuring client expectations are continuously met or exceeded• Promoting appreciation of \"treating customers fairly\" and understanding of the \"customer experience\"• Development and delivery of bespoke risk management solutions and loss mitigation strategies• Effective communication of the strategy of the business, translating it into focused objectives• Ability to collaborate and inspire, developing partnerships with clients and business associates• Driving innovation and development of our brand, creating a refreshing approach to insurance, risk and claims management services• Embedding a culture of customer centricity and excellence in client service• Facilitation, identification and implementation of procedures, controls and changes to ensure compliance requirements are adhered to