Robert Mumper

WORK HISTORY

EDUCATION

SKILLS

ABOUT ROBERT MUMPER

I am a dynamic and results-driven Service Director with over 20 years of experience in the technology industry, specializing in leading large, cross-functional teams and delivering operational excellence. Throughout my career, I have consistently demonstrated my ability to achieve financial targets, improve team performance, and provide high-quality service that exceeds customer expectations.I have a proven track record in building and developing high-performing teams, driving cost-saving initiatives, and optimizing service delivery. My experience spans managing service contracts, mentoring teams, and executing continuous productivity improvements. Additionally, I work closely with stakeholders to align service operations with business strategies to ensure long-term growth and customer retention.In previous roles, including Senior Director at Siemens Healthineers and GE Healthcare, I successfully led large teams of Service Managers and field personnel, delivering high-quality service in a fast-paced and high-demand environment. My leadership focused on driving performance and productivity, facilitating cross-functional collaboration, and innovating service delivery processes.With a strong passion for continuous improvement, service excellence, and customer-centric strategies, I’m committed to leading teams toward success in every aspect of service management.