Robert McGullam

Service Manager Shop Foreman @Dallas European Auto

Plano, TX, US

Manage a team of technicians tasked with performing maintenance and repair of high end European, Asian, and domestic vehicles. Schedule and track labor hours, adjust stock order levels, and accurately maintain parts inventory. Oversee Service Writing and counsel clients on best course of action. Set clear performance expectations and motivate employees with rewards for continuous improvement. Identify areas of likely cost overruns for monitoring and set budget boundaries to control costs- Implemented client management software that significantly improved communications and customer satisfaction- Oversaw a service department remodel that streamlined operations, completed on time and within a limited pre-determined budget- Negotiated lower wholesale rates with parts suppliers following a thorough evaluation of purchase history- Hired as a Service Advisor and rapidly promoted to Service Manager/Shop Foreman- NASTF Vehicle Security Professional (VSP) Licensed and Bonded