Robert May

About Robert May

Experienced Operations Management Professional with a proven track record of driving results in fast-paced, customer-focused environments. With extensive industry knowledge and expertise across retail operations, inventory control, and strategic planning, I specialize in streamlining processes, optimizing budgets, and leading high-performing teams toward organizational success.

Experience

1. Director of Service Partner Relations & Field Management

   Exterity, LLC

   Jan 2025 — Present · Franklin, TN, US

   Lead Service Partner Relations, on sourcing, onboarding and maintaining a high-performance network of Service Providers. Ensuring that Service Partners are fully compliant with all regulations, have the necessary licenses and insurance and meet the required KPIs. Consistently provides trusted and high-level service to clients, while fostering strong communication and positive relationships with both Service Partners and clients.• Lead and coordinate the Team, setting clear goals and ensuring alignment with organizational objectives.• Oversee recruitment, onboarding, compliance and ongoing support for Service Partners, ensuring all contractual and regulatory requirements are met.• Implement and manage the Service Partner management system, continuously optimizing efficiency and performance.• Ensure risk mitigation through strict compliance monitoring and proactive management.• Provide continuous training and development opportunities to ensure team members remain engaged and highly skilled.Lead the Field Management Team, to ensure that services delivered to the client meet and exceed expectations. This team is responsible for inspecting properties, conducting quality audits and building strong relationships with both Service Partners and clients. Guide the team in meeting client contract requirements, ensuring service quality and proactively driving sales growth and client retention.• Lead and mentor to ensure they deliver exceptional service and exceed client expectations.• Oversee property landscape audits, ensuring services such as landscaping, irrigation, snow removal and more are consistently completed on time and to the highest standards while managing risk.• Drive enhancement sales and support the team in meeting revenue targets.• Foster strong collaborative relationships between all Exterity Teams, ensuring seamless communication and service delivery.• Ensure adherence to all safety policies and oversee the maintenance of Exterity’s fleet.

Education

• Murray State University

  Master of Business Administration (MBA), Business Administration