Robert Martire
Director, Business Application Services @Brookfield Properties
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WORK HISTORY
Director, Business Application Services @Brookfield Properties
Responsible for the support and service of over 20 business applications for Brookfield Properties Office division, procurement for end user IT equipment and the Robotics Process Automation COE. Servicing over employees across North America in different areas of the business with a focus on operational efficiencies, customer experience and continuous improvement. • Established and implemented Robotics Process Automation (RPA) Center of Excellence using UiPath to automate manual and repetitive tasks, resulting in increased efficiency, reduced errors, significant cost savings, and increased customer satisfaction. • Collaborate with senior leaders and cross-functional teams to develop and implement new strategies, tools, and processes to enhance the application support function and improve customer satisfaction. • Provide executive oversight of the application support team’s performance, including establishing KPIs, conducting regular operational performance reviews, identifying and addressing areas of improvement. • Transformed support team through modernizing ticketing tool by migrating to ServiceNow, establishing processes and standards, automation and implemented several process improvements initiatives.
EDUCATION
Ryerson University
Bachelor of Commerce, Business Information System, Finance
ABOUT ROBERT MARTIRE
I love to challenge the status quo and drive efficiencies with process improvements and…
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