Robert Maj

WORK HISTORY

EDUCATION

ABOUT ROBERT MAJ

Commercially astute leader with a proven track record of driving transformational strategy, significant margin growth, and customer-centric innovation and strategy across complex global and regional markets. Ambitious, driven, and highly effective professional with a proven ability to drive revenue/margin growth and facilitate significant improvements to customer experience across complex global and regional business environments. Highly astute, commercially minded, and data driven with expertise in leading multimillion-dollar pricing portfolios for a major Fortune 500 corporation resulting in measurable business outcomes and sustained profitability. Adept at combining a visionary, long-term strategic mindset with a hands-on, results-oriented approach to driving business transformation through strategy, process optimization, and a relentless focus on value creation. Key Skills: Digital Program Delivery Change Leadership Strategic & Tactical Planning Stakeholder Relation Building Complex Project Management Senior Business Leader Advice E2E Value Chains Optimization Data-Driven Decision Making Cross-Functional Collaboration Success Highlights: Transformational Leadership: Spearheaded the creation of a globally standard Customer Experience framework, directly influencing business operations and strategy across 7 national markets. Data Driven Decision Making: Acted as a trusted advisor to Shell’s senior leadership, embedding data-driven commercial and customer insights into regional and global leader decision-making. Operational Excellence: Multiple high-impact roles across E2E customer operations value chains, driving customer operational and experience enhancements with commercial impact.