Robert Maguire
- Role
- Sr Client Success Manager, Premium Services at Gartner
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Robert Maguire
I am a results-driven client success manager with over 20 years of experience in…
Experience
Sr Client Success Manager, Premium Services
Aug 2013 — Present
Client Services and Support: Provide end-user and on-site support to 60+ dedicated clients and chief information officers within the public sector, ensuring timely service delivery and client satisfaction. Client Relations, Onboarding, and Client Retention: Actively manage client relationships by assisting with research requests, inquiries, and onboarding, achieving a 91% individual customer retention rate. New Business Generation, Up-Selling, and Collaboration Solutions: Collaborate with account managers to increase new business, renewals, and upgrade opportunities. Relationship Building: Liaise with clients and internal teams, effectively responding to inquiries and scheduling on-site visits. Brand Awareness and Product Adoption: Manage local roundtable events with executive partners, driving client awareness and adoption. Usage Analysis and Strategic Insights: Identify, review, and analyze client usage trends, utilizing findings to improve services and deliver strategic insight and actionable guidance to clients.
Skills
- Leadership
- Business Development
- Customer Relationship Management (Crm)
- Management
- Program Management
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