Robert M. Little
Director of Front Office @ Marriott International | Leading Customer Success Initiatives
- Role
- Director of Front Office at Marriott International
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Robert M. Little
As Director of Front Office at Marriott International, I bring over 13 years of experience in hospitality operations, specializing in KPI reporting, change management, and cross-functional team leadership. My current role includes overseeing operations for a 727-room flagship property, directly managing and influencing 250-300 employees, and driving SaaS revenue initiatives that have generated significant financial results. With a proven track record in Salesforce platform adoption and data-driven process improvements, I focus on enhancing customer experiences and streamlining operational workflows. My goal is to drive business growth and elevate customer satisfaction by championing innovative technologies and fostering team collaboration.
Experience
Director of Front Office
Mar 2023 — Present · Tampa, FL, US
Oversaw operations for a 727-room flagship property, managing a team of over 50 associates. • Championed Salesforce GXP platform execution, ensuring quality and efficiency in customer care cases. • Drove SaaS revenue initiatives, generating $1.8M+ in destination fee revenue and $1.02M in upsell programs.
Education
Florida State University - Dedman College of Hospitality
Bachelor of Science - BS, Hospitality & Tourism Management
2012
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