Robert Longden

Managing Director @Central Technology

Worksop, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Managing Director @Central Technology

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EDUCATION

1993 — 1995

Sheffield Hallam University

Computer Studies and Business Management

SKILLS

Managed HostingCustomer Relationship Management (Crm)Service DeliveryTechnical SupportTeam ManagementSlaItil CertifiedManaged ServicesHelp Desk SupportCustomer ServiceStaff MentorStrategic PlanningService Delivery ManagementCitrixFinancial ReportingIT OutsourcingOperations ManagementSccmOutsourcingVendor ManagementData CenterService-Level Agreements (Sla)OwnershipIT OperationsService ManagementService DeskService Delivery OptimizationIncident ManagementNew Business DevelopmentProblem ManagementService Delivery ModelsService ImprovementService Level ManagementInformation TechnologyIT StrategyCustomer OrientedCrmItilManagementBusiness Development

ABOUT ROBERT LONGDEN

A business professional with over 30 year’s exposure in the IT Services, Managed Services and the Outsource industry.I have a world class successful track record of delivering, managing and developing IT business services consistently into the private/public sector. An excellent manager who has a proven track record of developing staff to for fill their potential. Working to a high standard of service delivery within all aligned clients, a key trusted advisor to all clients and strategic forums for a number of years now. Significant exposure, management and implementing the ITIL IT Service Management frameworks across ITIL v2, v3 and v4 iterations.During my career I have worked with high profile clients managing their end to end service deliverables through prestigious events such as London 2012 Olympic Games, Commonwealth Games and Rugby World Cup 2015 along with other major sporting and business critical events.As Managing Director at Central Technology, I am proud to lead this tremendous company and the talented people within it, as well as being able to ensure successful outcomes for our valued customers. The implementation of clear progression and development structures across the business has enforced our company values and DNA as a people focused business. Our strategic methodology we have with our customers ensures that we not only continue to deliver the high service and customer expectations levels but enable our customers to have a greater understanding of their business challenges, risks as well as mitigation through technology.

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Robert Longden — Managing Director at Central Technology in Worksop, GB | Unifers