Robert Lofton
A dependable and approachable IT professional, dedicated to providing seamless support and tailored solutions with a personal touch. | Licensed & insured drone pilot
- Role
- IT Client Service Delivery Lead at Clario
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Robert Lofton
My goal is to leverage my expertise wherever needed while continuing to grow alongside a dynamic organization. I am eager to embrace new learning opportunities, take on greater responsibilities, and contribute my skills and potential to drive meaningful success.
Experience
IT Client Service Delivery Lead
Oct 2024 — Present · Philadelphia, PA, US
IT Client Service Delivery LeadStakeholder Engagement:Build strong relationships with business leaders and end-users to understand needs and objectives.Requirements Gathering & Prioritization:Collaborating with business units to gather requirements and prioritize by business impact.Project Management & Coordination:Lead project phases and change requests, aligning activities with business priorities.Strategic Alignment:Ensure IT solutions align with business goals and drive growth and efficiency.User Adoption:Identify and address user needs to maximize adoption and software proficiency.User Communications:Conducted training, developed tailored communications, and supported remote teams.Service Delivery Operations:Proactively manage end-user workplace operations for stability and availability.Issue Resolution:Collaborate with IT teams and vendors to resolve production and process issues.Quality Assurance Policies:Implement quality assurance practices that meet industry standards.Testing & Inspections:Perform thorough system tests, identifying areas for improvement.Change Management:Facilitate adoption of new tools, educating stakeholders on benefits.Performance Metrics:Define and monitor KPIs to track IT service effectiveness and satisfaction.
Education
Penn State University
of 2010 with Bachelor's degree, Information Sciences and Technology
2004 — 2010
Skills
- Team-Oriented
- Microsoft Access
- Windows 7
- Technical Support
- Inventory Analysis
- Gmail
- Computer Hardware
- Lan-Wan
- Active Directory
- Xp
- Windows Server
- Hardware
- Windows Mobile Devices
- Windows 10
- Dameware
- Great Personality
- Troubleshooting
- Acronis
- Help Desk Support
- Network Administration
- Windows Mobile
- Customer Service
- Windows
- Building Relationships
- Remote Desktop
- Citrix
- Vmware Workstation
- Teamwork
- Logmein
- Microsoft Office
- System Administration
- Vmware
- Team Oriented
- System Deployment
- Software Documentation
- Laptops
- Access
- Windows Vista
- Android
- Lan/Wan
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