Robert Lindsay

Customer Service Associate Manager @Wells Fargo

Charlotte, NC, US

Lead and supervise Customer Service Representatives in handling internal and external inquiries, complaints, and dispute resolution processes. Ensure timely, high-quality, and compliant service delivery across all customer interactions. Proactively identify and implement opportunities for service improvement, including enhancements to policies, procedures, and risk mitigation strategies within the customer service function. Collaborate cross-functionally with internal teams, relationship managers, and business partners to drive customer satisfaction and ensure alignment with organizational goals. Mentor and support the professional development of direct reports through coaching, feedback, and performance management. Participate in recruitment and hiring efforts to build a high-performing customer service team.