Robert Liddell

Regional Client Director @Agilisys

Taunton, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Regional Client Director @Agilisys

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EDUCATION

1993 — 1998

The Castle School Taunton

GCSE's

1998 — 2000

Richard Huish College Taunton

A Levels

2015 — 2017

Birmingham City University

Master of Business Administration (MBA), Business Administration and Management, General

SKILLS

Call CentersBusiness DevelopmentContact CentersPublic SectorCall RoutingCertified Project ManagerCustomer ServiceCall RecordingCustomer Relationship Management (Crm)Contact CentreCommunications StrategyStrategic CommunicationsChange ManagementCrm SoftwareProcess OptimizationCrmCall LoggingOutsourcingService DeliveryManagementProcess EngineeringProject ManagementBusiness Process ImprovementStrategyPrince2Workforce ManagementStakeholder ManagementTeam Leadership

ABOUT ROBERT LIDDELL

Experienced customer services professional specialising in working with public sector organisations, helping them innovate, transform and adapt to todays challenges.Certified Lean Six Sigma black belt. SpecialitiesManagement and leadership, budget management, risk management, strategic planning, Lean Six Sigma, contact centre, CRM, process optimisation, business process design, Systems thinking, project management, communications management, business controls, business continuity planning, workforce management.

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Robert Liddell — Regional Client Director at Agilisys in Taunton, GB | Unifers