Robert Lecureaux-Young
Vice President Member Relations @VerusRx
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WORK HISTORY
Vice President Member Relations @VerusRx
Dallas, TX, US
Lead the Member Relations division, overseeing contact center operations, patient advocacy programs, and member service strategy to ensure timely, empathetic support for members navigating complex pharmacy benefit decisions- Scale service operations and performance through workforce strategy, operational process improvements, and technology integrations, improving service levels, call resolution outcomes, and overall member satisfaction- Spearhead innovation initiatives that integrate AI-enabled service tools, digital member engagement platforms, and data-driven operational insights to enhance accessibility, transparency, and efficiency across the member experience- Lead a growing service organization supporting thousands of members and employer groups across the VerusRx PBM platform.
EDUCATION
University of Michigan - Stephen M. Ross School of Business
Certificate, Accelerated Management Development Certificate Program (AMDCP)
Stanford University
HAI: Advanced AI Leadership Executive Education Program
University of South Florida
Executive Education Certificate, Digital Marketing
ABOUT ROBERT LECUREAUX-YOUNG
As a results-driven professional, I specialize in customer experience across diverse industries including Health and Pharmacy Benefit management alongside Financial Services. I excel in forging enduring partnerships, delivering strategic insights and collaborative solutions. My achievements include elevating client satisfaction and stakeholder engagement by up to 30% through innovative strategies. Strong relationships are my foundation for creating meaningful impacts and ensuring long-term success for all involved. I am committed to leveraging my expertise to drive value and growth.I am a frequent speaker and panelist at industry events including Customer Contact Week (CCW), where I share insights on contact center transformation, AI-enabled service models, and redefining success metrics in modern service organizations.
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