Robert Kranz

About Robert Kranz

Revenue growth consultant with a maniacal focus on immediate customer outcomes and long term, iterative successes that align with the goals of an organization.• Successfully integrates into customer’s culture, becoming a trusted advisor for technology implementation strategy, application release roadmaps, and product and reporting governance to achieve the benefits sought by the organization• Conducts discovery and coaching with executive and senior leadership resulting in visible sponsorship, and active participation in the evolution of a solution implementation.• Exceptional business analyst ensuring business processes and needs are documented, agreed upon, and reflected in the technology at a time that best suits the organizations digital maturity, and end users’ appetite for change• Highly refined writing skills bridging technical aptitude with end user experience and business acumen• Specializes in limiting impact felt by organizations transitioning to new technology, and accelerating the time to sustained value in a data driven future state.

Experience

1. VP, Customer Success and Abm Solutions

   DemandScience

   Jan 2025 — Present · Chapel Hill, NC, US

Education

• John Carroll University

  Bachelor's degree, Ecology and Evolutionary Biology

  1997 — 2005

Skills

• Customer Relationship Management (Crm)
• Technical Training
• Voip
• Training Delivery
• Salesforce.com
• Program Management
• Change Management
• Classroom
• Business Requirements
• Microsoft Office 2007
• Classroom Instruction
• Training
• Business Development
• Instructional Design
• Hands-on Training
• Consulting
• Process Improvement
• Captivate
• Microsoft Excel
• Management
• Crm
• Employee Training
• Software Documentation
• Project Management
• Process Strategy
• Instructor-Led Training
• Business Process Improvement
• Salesforce.com Certified Developer
• Analysis