Robert Knight
Associate Manager - Product Management @OEC
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WORK HISTORY
Associate Manager - Product Management @OEC
Chelmsford, GB
Manage a team of 7, helping to deliver SAAS product enhancements and product roadmap Improvements.Management of 1 Product Owner and 6 Product Specialists.Working with global organizations (JLR, Ford, Stellantis Nissan).Liaise with clients in over 60 markets globally to support individual client and market requirements.Approve all enhancement requests prior to senior management approval.As a team, review problems and create solutions as quickly as possible to ensure continuity in delivery.Regular contact with the development teams in both Poland and Chennai to ensure product enhancements are delivered on time.Responsible for interdepartmental relationships to ensure customer satisfaction is achieved with all clients.Regular Team reviews and 1-2-1\'s.Create and deliver department training workshops to ensure continuous personal and team development
EDUCATION
Morpeth
6 GCSE
Ardleigh Green
NVQ Level 2, AAT
ABOUT ROBERT KNIGHT
Motivated, Flexible and Adaptable are among my attributes.I am a highly motivated individual with extensive knowledge in the Finance, Business Analysis, Automotive (Manufacturer and Dealer) and Retail sectors (Sales and Aftersales)I have a proven track record in relationship management and have worked with clients at local, national and international levels. I am a team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.Very experienced in coaching at individual, team and national levels. Delivering project management for consultancy programmes aiding business improvement and customer behaviour, including process improvement to help achieve improved profitability, sales and retention.Highly experienced in Customer Satisfaction, Retail Profitability, Project/Programme Management, Systems, Business Analysis and Analytics.Analytically driven with many years spent in the Finance, Software, Retail and Manufacturing sectors. Main Attributes• Analytical/Logical• Excellent communicator• Detail Driven• Coach/Trainer• Change management• Project/Account/Programme Management• Influencer• Adaptable with transferable skills• Sales, Sales Process and Training• Relationship Management• Proficient in MS Office to advanced level• Ability to work and communicate at all levels
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